Every business, whether big or small, should have the tools to allow them to work efficiently. Having a business phone system presents you in a professional image.  Before purchasing a phone system, there are some questions that should be asked, and facts that to be aware of.

 

Questions to ask before buying your business phones:

  1. Do you require physical phones, or merely a virtual phone service?
  2. If you need physical phones, do you chose a landline, or a Voice over Internet Protocal (VoIP)
  3. If you need VoIP, do you host it at your office, or at your service provider?

 

TYPES OF SYSTEMS:

Virtual Phone Systems

VoIP Phone Systems

Self-Hosted VoIP Systems

Cloud-Based VoIP Systems

Data Systems

Virtual Phone Systems:

  • A virtual phone system operates by connecting multiple workers to a single business phone line.
  • When a client calls, they are forwarded to a designated employee.
  • Allows for voicemail, automated attendants, and call screening

 

VoIP Phone Systems:

  • Runs on the same interned connection line as the company
  • Allows remote access on mobile devices
  • Provides sophisticated features, such as automated attendants, voicemails sent to email addresses, and integration with programs such as Outlook.

 

Self-Hosted VoIP Systems:

  • Your business purchases, and owns the equipment necessary for running the system.
  • Allows for circuit switching
  • Can be configured to any method of your choosing

 

Cloud-Based VoIP Systems:

  • No maintenance or hardware required. Service Provider maintains the server.
  • Allows businesses to add new lines with ease
  • Everything can be configured from your computer

 
Some features of a Voice over Internet Protocal Phone System Include:

  • Voicemail
  • Voicemail-to-email
  • Voicemail transcription
  • Call forwarding
  • Call recording
  • Interactive Voice Response
  • Interoffice instant messaging
  • Conference calling
  • Automated attendants
  • Extension dialing
  • Ring groups
  • Directory assistance
  • Call transferring
  • Call monitoring
  • Integrations with popular programs, such as Outlook, Salesforce and Google’s services.

 


Before installing your VoIP system, there are three things you should be aware of.

  1. As a VoIP system uses your businesses internet, if you lose your internet connection, you lose your phone connection. Make sure your connection is stable
  2. DSL and dial up services are insufficient at hosting a VoIP system. Upgrade to a business grade connection in order to run your VoIP system properly.
  3. Make sure you have as much bandwidth and network as you’re paying for.

 

Businesses have a wide variety of options when choosing their communication systems. VoIP communication systems are becoming more reliable than older phone systems. They are a versatile phone system that allows for an array of options and features.

Small Business Voice – Data Systems Monmouth County, NJ