Every business, whether big or small, should have the tools to allow them to work efficiently. Having a business phone system presents you in a professional image. Before purchasing a phone system, there are some questions that should be asked, and facts that to be aware of.
Questions to ask before buying your business phones:
- Do you require physical phones, or merely a virtual phone service?
- If you need physical phones, do you chose a landline, or a Voice over Internet Protocal (VoIP)
- If you need VoIP, do you host it at your office, or at your service provider?
TYPES OF SYSTEMS:
Virtual Phone Systems
VoIP Phone Systems
Self-Hosted VoIP Systems
Cloud-Based VoIP Systems
Virtual Phone Systems:
- A virtual phone system operates by connecting multiple workers to a single business phone line.
- When a client calls, they are forwarded to a designated employee.
- Allows for voicemail, automated attendants, and call screening
VoIP Phone Systems:
- Runs on the same interned connection line as the company
- Allows remote access on mobile devices
- Provides sophisticated features, such as automated attendants, voicemails sent to email addresses, and integration with programs such as Outlook.
Self-Hosted VoIP Systems:
- Your business purchases, and owns the equipment necessary for running the system.
- Allows for circuit switching
- Can be configured to any method of your choosing
Cloud-Based VoIP Systems:
- No maintenance or hardware required. Service Provider maintains the server.
- Allows businesses to add new lines with ease
- Everything can be configured from your computer
Some features of a Voice over Internet Protocal Phone System Include:
- Voicemail transcription
- Call forwarding
- Call recording
- Interactive Voice Response
- Interoffice instant messaging
- Conference calling
- Automated attendants
- Extension dialing
- Ring groups
- Directory assistance
- Call transferring
- Call monitoring
- Integrations with popular programs, such as Outlook, Salesforce and Google’s services.
Before installing your VoIP system, there are three things you should be aware of.
- As a VoIP system uses your businesses internet, if you lose your internet connection, you lose your phone connection. Make sure your connection is stable
- DSL and dial up services are insufficient at hosting a VoIP system. Upgrade to a business grade connection in order to run your VoIP system properly.
- Make sure you have as much bandwidth and network as you’re paying for.
Businesses have a wide variety of options when choosing their communication systems. VoIP communication systems are becoming more reliable than older phone systems. They are a versatile phone system that allows for an array of options and features.