Posts Categorized: Uncategorized

Workplace Cameras and Surveillance: Rules for Employers

Workplace Cameras and Surveillance Many employers use cameras and video surveillance in the workplace, often to prevent theft or to monitor what employees are actually doing while on the clock. As long as the company has a legitimate need to film, the areas under surveillance are public, and employees know about the filming, these practices… Read more »

Getting the Most From Your Phone System

Getting the Most From Your Phone System It doesn’t take long for a business to outgrow its telephone system. An inadequate phone system tells customers that your business is overloaded and doesn’t have time for them. Your callers judge their customer experience in large part by how easy it is to contact you. A bad… Read more »

Comparing IVR Systems

IVR Systems As businesses compete for customers in an increasingly globalized market, efficient customer service is becoming essential. Interactive voice response, or IVR, systems allow contact centers to automate their customer service, letting callers access information and services without ever speaking to a service rep. IVR systems can lower business costs and increase customer satisfaction,… Read more »

Surveillance Cameras Gain Ground in Schools

Surveillance Cameras Gain Ground in Schools They’ve been watching the world from malls, gas stations, and other public places for decades, but now, surveillance cameras are becoming a standard, even expected, fixture in school hallways. And technological advances and violent incidents such as the recent Newtown, Conn., school shootings seem to be hastening their installation… Read more »

Small Business VoIP Questions to Ask

Small Business VoIP Questions For many small business owners, buying a phone system ranks fairly low on the priority list ranking more as an afterthought. They simply call the phone company (or cable provider, VAR or IT consultant), “turn on” the phone service, plug the phones into the wall jacks and accept the ridiculously high… Read more »

Types of Networks

Networks Types There are several different types of computer networks. Computer networks can be characterized by their size as well as their purpose. The size of a network can be expressed by the geographic area they occupy and the number of computers that are part of the network. Networks can cover anything from a handful… Read more »

Lan vs Wan

Lan Connections vs Wan Connections LAN, which stands for local area network, and WAN, which stands for wide area network, are two types of networks that allow for interconnectivity between computers. As the naming conventions suggest, LANs are for smaller, more localized networking — in a home, business, school, etc. — while WANs cover larger… Read more »

Office Surveillance Cameras

Are Office Surveillance Cameras a Good Idea? You can’t personally monitor everything that occurs at your place of business. Increasingly, small-business owners are turning to surveillance systems to keep them apprised of what’s happening when they aren’t around, according to the American Management Association. In its most recent survey, the group found that 48 percent… Read more »

Choosing a Business Phone System: 2016 Buyer’s Guide

Phone System Buyers Guide Monmouth County If you’re looking to buy a business phone system, there are three important things you need to know. First, do you need a full phone system that includes physical office telephones, or could your business get by with a virtual phone service that relies solely on cell phones instead… Read more »

10 Home Networking Mistakes (and How to Fix Them)

10 Home Networking Mistakes Monmouth County(and How to Fix Them) The chances are pretty good that you have a wireless home network, or you’ve been asked by friends, family or co-workers to help install one in their home. While we’re sure that you’ve never made a mistake during these setups, advances in home networking equipment… Read more »